Ronald Bosch: ‘My mission: Working with my team, I aim to achieve satisfied customers. What does that mean? In Customer Service, we make every effort to provide optimal service to internal and external customers.
We pull out all the stops in our work to stay on schedule and answer questions. In doing so, we ensure maximum efficiency in production as well as delivery of our customers’ products.’
Customer Service, being available to customers
Being available to customers, having a service-driven mindset and communicating clearly is what it takes, Ronald explains. He continues: ‘Our customers regularly let me know that they appreciate the quick response time when they have questions and are pleased that HSV can be flexible, even when plans change.’
- Clear communication
- Rapid response
Customer Service Department: we’re ready to help you
‘You can see the Customer Service Department as the spider in the web, connected to everything. We’re ready to help you, serving as the link between you and the internal organisation of the particle foam engineers at HSV. We maintain short, effective channels of communication and brainstorm actively with you to arrive at an appropriate solution. I am proud of our fantastic family firm. Together, we are one great HSV.’ And that is reflected in every way, Ronald emphasises. ‘Teams are available to help each other, everyone has a solution-oriented mindset, and we have a pleasant and close-knit collaboration.’
‘I am proud of our fantastic family firm. Together, we are one great HSV’
Customer Service Manager: varied & dynamic
‘The diverse range of work activities ensure that my role as a Customer Service Manager is extremely varied, which keeps it dynamic. Thanks to that diversity, but also the opportunities we have for ongoing development, HSV is a very enjoyable employer from my perspective.’
The Customer Service Department focuses on such areas as:
- Processing customer orders
- Answering customer questions about orders, schedules and delivery times
- Maintaining an overview of production and assembly schedules
- Purchasing raw materials, additives and excipients
- All activities related to customer deliveries, such as releasing cargo for transport and notifying shipping companies for pick-up
- Implementing improvements and changes and entering new products in the ERP system
- Supporting the Logistics Department
‘Every workday, I have a morning meeting where we discuss planning priorities, workplace safety and areas for improvement. This is all intended to bring out the best in our employees and ensure optimal service for our customers.
Besides managing things and doing the work that has been assigned to our department, I work closely with colleagues to coordinate and optimise top-level processes that involve multiple departments.
In addition, my role in the MT is to focus on strategic considerations, such as investments that are important in order to meet future customer demands. This ensures that we will continue to have enough capacity in production and other areas to keep serving your needs in the future.’
Rapidly deploying appropriate action and providing optimal service to our customers
‘Four years ago by now, I had the privilege of being part of the ERP project team, when Microsoft Dynamics was implemented. Since then, our entire organisation and our customers have seen major benefits from that shift. It brought us more flexibility, offering quick insight into the current status of orders and projects, making it possible for us to rapidly deploy appropriate action and provide optimal service to our customers.’
The products that we engineer and produce in collaboration with our customers are all around you, every day
From thermo box to EPP cargo box
‘Another thing that’s great about working with the particle foam engineers at HSV: the products that we engineer and produce in collaboration with our customers are all around you, every day. From the thermo box used by the cyclists who deliver your dinner, to the EPP box mounted on a cargo bike, the inside of a bicycle helmet, or the insulating components of the heat pump installed in our home, the particle foams from HSV are truly all around us.’
Ronald Bosch  joined the particle foam engineers at HSV in 1998. He started out as a Production Employee, later becoming Assistant Team Leader, then Customer Service Representative, before making the switch to Assistant Production Manager. Throughout that period, he learned a lot and took all sorts of relevant courses and training programmes. Ronald has been in the role of Customer Service Manager for 10 years now.
In his free time, Ronald enjoys going on outings with family and friends and enjoying quality time with his young son and his girlfriend. Summer barbecues are also a favourite pastime, inspiring him to prepare the tastiest treats to put on the grill!
HSV since 1968…
Since 1968, HSV has been your partner in particle foam engineering. Back at the beginning, the company specialised in development and production of insulating and protective packaging materials. Today, this family firm does business internationally, serving its clients in various markets with innovative shaped components, made from particle foams and hybrid solutions (a combination of injection moulding and particle foam engineering).
From engineering to production and assembly, the particle foam engineers at HSV have extensive know-how at your disposal and are delighted to design beyond the boundaries of existing possibilities to create complex housings, technical shaped components and products. Would you like to assess the feasibility of your product design? Request a feasibility study, without any obligations.